1. About This Policy

XpertCreation is a legally registered and tax-paying company based in Lahore, Pakistan. Roots of Love is the first product of XpertCreation. This Privacy Policy explains how information may be collected, used, stored, and protected when users access or use the app, website, or related services.

2. Information We Collect

We may collect information that you provide directly while using the app, including:

• Name, email address, phone number, and account details
• Family member information you add to the family tree
• Profile photos, family photos, and uploaded images
• Messages, notices, reminders, and other content created inside the platform
• Technical information needed to operate, secure, and improve the service

3. How We Use Information

We may use collected information to:

• Create and manage user accounts
• Display and organize family tree data, albums, notices, games, and tools
• Provide app functionality and maintain user experience
• Improve security, reliability, and performance
• Respond to support requests and user inquiries
• Maintain and improve existing products and future ecosystem services

4. Permissions

The app does not request unnecessary device permissions. If permissions are added in future versions, they will only be used for relevant features and disclosed appropriately.

5. Data Sharing

We do not sell personal information. Information may only be shared when necessary to operate the service, comply with legal obligations, protect rights and security, or provide requested features.

6. Data Storage and Security

We take reasonable steps to protect user information from unauthorized access, misuse, alteration, or loss. However, no online system can guarantee complete security.

7. Data Retention

We retain data only as long as reasonably necessary for account functionality, legal compliance, dispute resolution, platform operation, and related service needs.

8. Children’s Privacy

Roots of Love is not intended to knowingly collect personal information from children without appropriate authorization where required.

9. Your Rights

Depending on your location, you may have rights to request access, correction, update, or deletion of your personal data. You may contact us regarding such requests.

10. Third-Party Links

The app or website may contain links to third-party services. We are not responsible for the privacy practices of external websites or platforms.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, you may contact:
Syed Khalid Hussain Shah
CEO, XpertCreation
Email: [email protected]