Ownership statement

Last updated: 10 October 2026

The website xpertcreation.com and the XpertCreation app (Google Play: com.xpertcreation.app) are owned and run by XpertCreation, a sole proprietorship based in Lahore, Pakistan.

• Business name: XpertCreation
• Business type: Sole proprietorship, registered with the Federal Board of Revenue (FBR), Pakistan
• NTN: 3361230-7
• Owner: Syed Khalid Hussain Shah, Founder and CEO
• Registered and office address: 1-S-3B/2, Ghazali Park, Wahdat Colony, Lahore 54000, Pakistan
• Phone and WhatsApp: +92 300 946 2916
• Email: [email protected]
• Hours: 9 am to 11 pm (Pakistan time), every day

All payments on xpertcreation.com are received by XpertCreation in Pakistani rupees (PKR). Card and wallet payments are processed by Safepay; we never see or store your full card details. Everything we sell is delivered online on xpertcreation.com, so nothing is shipped.

Complaints

If something went wrong with a payment, an order or our service, tell us in any of these ways:

• Email [email protected]
• Call or WhatsApp +92 300 946 2916
• Open a ticket at xpertcreation.com/support

Please include your receipt number (it starts with XC-, and is on your receipt and under My orders) if your complaint is about a payment.

• We confirm we have your complaint within 24 hours.
• We give you a solution within 7 working days.
• If a refund is due, it is sent back to the original payment method within 7 to 14 working days, as set out in our Cancellation and refund policy.

Our policies

Terms of service · Terms of sale · Cancellation and refund policy · Privacy policy