Cancellation and refund policy

Last updated: 10 October 2026

This policy covers paid items on XpertCreation (xpertcreation.com), run by XpertCreation (a sole proprietorship, NTN 3361230-7), Lahore, Pakistan: Profile boost, Post boost, Featured job, Company Pro and the Blue tick check. Everything else on XpertCreation stays free.

When you get a full refund

• Your item was not switched on within 24 hours of a successful payment.
• Your item did not work because of a problem on our side (for example, the boost was not shown).
• You were charged twice for the same order.
• Blue tick: our team rejected your identity check.

When there is no refund

• A boost or featured period that has already started: the extra visibility has already been delivered.
• Content removed for breaking our Terms or community rules.
• Company Pro: you can cancel at any time and it stays active until the end of the paid period; we do not refund part of a period.

How to ask for a refund

Email [email protected] within 14 days of payment with your order number (from My orders) and the reason. We reply within 3 working days.

Approved refunds go back to the original payment method (card, bank or mobile wallet) within 7 to 14 working days. The time for the money to show in your account depends on your bank or wallet provider.

Payments are made per order. XpertCreation does not hold a balance or wallet for you.

Cancelling an order

• An order that is not paid yet can be cancelled at any time from My orders. Nothing is charged.
• A paid item that has not started yet (for example, a boost waiting for your current boost to end) can be cancelled for a full refund: email us with your receipt number.
• A Blue tick check can be cancelled for a full refund until our team starts checking your documents.

Delivery and returns

Everything we sell is delivered online on xpertcreation.com, in Pakistan and abroad, usually within minutes of payment. Nothing is shipped, so there are no goods to return; refunds follow the rules above.

Complaints

Email [email protected], call or WhatsApp +92 300 946 2916, or open a ticket at /support. We confirm we have your complaint within 24 hours and give you a solution within 7 working days. See how we handle complaints.

See also: Terms of sale · Ownership statement.