Frequently asked questions

Is it really free?
Almost everything is free. A few optional items – boosts, the blue tick check, Company Pro and Store plans – are paid. See Promote and paid items.

The site looks old after an update.
Close the app or tab and open it again. If it still looks old, clear the site's data in your browser settings.

Why can't I message someone?
Chat opens only after you are connected, or after a blood or donation request is accepted.

Why is my profile not in XpertConnect?
Add a headline, make sure your email is verified, and check that your profile is not set to "Only me".

How do I get the blue tick?
It is a paid identity check (Rs 999 once, refunded if rejected). See The blue tick. An ID check on its own gives you ID verified, which is free.

How do I see what I paid for?
Open My orders for active items, payments and receipts.

Why can't I sell or organise meetups?
You need an approved ID check first.

Someone found my pet. How will I know?
You get a notification as soon as they leave a note on your pet's tag page.